Nationwide · live video appliance diagnosis

Let us find the fault. Give you a verdict. Ditch the callout fee.

Video call right now, available 7 days a week. A real engineer with 10+ years in the trade will give you the honest truth about your appliance in 20 minutes. No callout charges. No hanging around. No strangers in your home.

Works on your phone No app to download Full refund if we can't diagnose it
Why we exist

You shouldn't pay £70-100+ for an engineer to turn up and tell you it's broken.

The callout racket. Most repair firms charge a hefty fee just to knock on your door before they've fixed a thing. If it's a write-off, you've paid for bad news.

The all-day wait. "Someone will be with you between 8am and 1pm." It means a whole morning wasted, endlessly chasing dispatch for an ETA, and sometimes dealing with a complete no-show. Often for a five-minute fault you could have easily cleared yourself.

The padded quote. Once an engineer is in your kitchen, there's pressure to justify the trip. We remove that pressure entirely. We're on a screen, not in your home.

Worth Fixing is the opposite of all that. One fair price, twenty honest minutes and a verdict you can trust.

How it works

Three steps. About twenty minutes. Done.

No diary tag, no day written off. Just a clear answer when it suits you.

01

Tell us about your appliance

Select your appliance type and brand, add your postcode and a quick description of the fault. Takes about two minutes.

02

Pick a slot and pay £29

Choose a time that suits you and pay securely online. A highly experienced engineer will be ready and waiting — no callout, no waiting in.

03

Get a clear verdict

In plain English: an easy fix we talk you through, the exact part you likely need, or honest advice that it is not worth repairing.

Your verdict

Every call ends one of three ways.

We’ll give it to you straight. No BS, no hidden agendas.

Simple fix

It's an easy fix

We talk you through it live on the call. Most simple faults are sorted on the call

Needs a part

It needs a part

We'll tell you exactly what type of fault it is and what's needed to fix it. If you'd like us to identify and source the specific part, that's available at a small fee. Or take the diagnosis and go from there yourself.

Not worth it

It's not worth repairing

If fixing the machine just doesn't make financial sense, we tell you straight. We'll advise you to scrap it and point you toward what to buy instead. Far better to find out now than after an expensive £££ callout mistake.

Pricing

One honest price.

No callout fee. No hourly rate. No hefty mark-up on parts, ever.

£29flat

One video diagnosis

  • A qualified appliance engineer, one-to-one
  • Around 20 minutes on a video call
  • A clear verbal report — what is wrong and what to do
  • Honest write-off advice if it's not worth fixing
  • Full refund if we can't diagnose it
Book for £29
Common faults

Recognise the problem? Start here.

A quick read on what's likely wrong, then book a call to know for certain.

Questions

The things people ask first.

What if you can't diagnose it over video?

Then you pay nothing. If our engineer can't reach a clear verdict on the call, you get a full refund. No fuss, no hassle. We only want your money when we've genuinely helped.

Do I need to download an app?

No. You join the call by tapping a link on your phone it opens straight in your browser. If you can make a video call, you can do this.

Which appliances do you cover?

Washing machines, washer-dryers, tumble dryers, dishwashers, electric ovens, hobs, fridges and freezers. For safety, we do not diagnose gas appliances remotely.

What happens if it needs a part?

If you'd like us to source it for you, that's our parts sourcing service for a small flat fee. We find the exact part for your model. If you'd rather source it yourself, no problem ... we'll give you the part name on the call and you can buy it wherever you like.

Can you actually fix it on the call?

Often, yes. A surprising number of faults are simple fixes and we will guide you through those there and then. If it needs more, you leave the call knowing exactly what and why so you're not ripped off by anyone.

Is £29 really all I pay?

Yes! One clear price, no callout fee and no surprises. If your diagnosis needs a part, you can source it yourself with the part name we give you, or use our optional parts sourcing service.

Stop guessing. Get a straight answer.

Book a 20-minute video diagnosis for £29. Pick a time that suits you, 7 days a week. No callout, no waiting in.

Book my diagnosis — £29

Full refund if we can't reach a diagnosis. No app to download.