Privacy Policy
Worth Fixing takes your privacy seriously. This policy explains what personal data we collect, why we collect it, how we use it and your rights in relation to it.
We are the data controller for the purposes of UK GDPR. You can contact us at support@worthfixing.co.uk.
1. What data we collect
When you use our booking service, we collect the following personal data:
- Name and email address — provided when you complete your booking via Cal.com
- Postcode — collected during the booking process
- Appliance details — type, brand and fault description provided during booking
- Payment information — processed by Stripe; we do not store card details ourselves
- Video call content — the video call itself is not recorded by us
- Website usage data — pages visited, time on site and general browsing behaviour collected via Analytics
2. How we use your data
We use the data we collect for the following purposes:
- To book and deliver your video diagnosis appointment
- To process your payment securely via Stripe
- To send you booking confirmations, reminders, and follow-up communications related to your appointment
- To source parts on your behalf if you use our optional parts sourcing service
- To respond to any queries, complaints or refund requests
- To improve our website and service using anonymised analytics data
Our lawful basis for processing your personal data is contract — processing is necessary to deliver the service you have booked and paid for. For analytics data, our lawful basis is legitimate interests.
3. Who we share your data with
We use the following third-party services which may process your personal data:
- Cal.com — our booking platform. Your name, email, and booking details are stored on Cal.com's servers. Cal.com's privacy policy is available at cal.com/privacy.
- Stripe — our payment processor. Payment data is processed and stored by Stripe. Stripe's privacy policy is available at stripe.com/gb/privacy.
- Google Analytics — we use Google Analytics to understand how visitors use our website. This collects anonymised usage data. Google's privacy policy is available at policies.google.com/privacy.
We do not sell your personal data to any third party. We do not share your data with any party other than those listed above.
4. How long we keep your data
We retain booking and contact data for up to 12 months following your appointment, after which it is deleted. Payment records are retained for 7 years in accordance with HMRC requirements. Analytics data is retained in anonymised form.
5. Cookies
Our website uses cookies. Google Analytics sets cookies to help us understand how visitors use the site. These are non-essential cookies and by continuing to use our site you consent to their use. You can opt out of Google Analytics tracking at any time using the Google Analytics opt-out browser add-on.
6. Your rights
Under UK GDPR you have the following rights in relation to your personal data:
- Right of access — you can request a copy of the personal data we hold about you
- Right to rectification — you can ask us to correct inaccurate data
- Right to erasure — you can ask us to delete your data, subject to any legal obligations to retain it
- Right to restrict processing — you can ask us to limit how we use your data
- Right to data portability — you can request your data in a portable format
To exercise any of these rights, contact us at support@worthfixing.co.uk. We will respond within 30 days.
If you are unhappy with how we have handled your data, you have the right to lodge a complaint.
7. Data security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. All data is transmitted over encrypted HTTPS connections. Payment data is handled entirely by Stripe and is never stored on our own systems.
8. Changes to this policy
We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent revision. We encourage you to review this page periodically.
9. Contact
For any privacy-related queries, contact us at support@worthfixing.co.uk.