Nationwide · video appliance diagnosis

Find out what's actually wrong with your appliance.

A real engineer, on a video call, gives you a straight verdict in about 20 minutes. No callout fee. No waiting in all day. No stranger in your home.

Works on your phone No app to download Full refund if we can't diagnose it
Why we exist

You shouldn't pay £100+ for an engineer to turn up and tell you it's broken.

The callout racket. Most repair firms charge a hefty fee just to knock on your door — before they've fixed a thing. If it's a write-off, you've paid for bad news.

The all-day wait. "Someone will be with you between 8 and 1." A whole morning gone, often for a five-minute fault you could have cleared yourself.

The padded quote. Once an engineer is in your kitchen, there's pressure to justify the trip. We remove that pressure entirely — we're on a screen, not in your home.

Worth Fixing is the opposite of all that. One fair price, twenty honest minutes, and a verdict you can trust — because we have nothing to sell you in the room.

How it works

Three steps. About twenty minutes. Done.

No diary tag, no day written off — just a clear answer when it suits you.

01

Book a slot & pay £29

Pick a time that actually suits you and pay online. Send a photo of the rating plate so the engineer is ready before the call starts.

02

Jump on a video call

A qualified appliance engineer joins you on your phone — no app, just a browser link. Show them the fault. It takes about 20 minutes.

03

Get a clear verdict

In plain English: an easy fix we talk you through, the exact part you need, or honest advice that it is not worth repairing.

Your verdict

Every call ends one of three ways.

And we tell you which — plainly, with no spin.

Simple fix

It's an easy fix

We talk you through it live on the call. Most simple faults are sorted the same day — often for nothing more than the £29.

Needs a part

It needs a part

We identify the exact OEM part for your model. Source it yourself with the part number we give you — or use our optional £22 parts sourcing service. Either way, the part is sold at cost.

Not worth it

It's not worth repairing

If it's beyond economical repair, we say so plainly — and tell you what to buy instead. Far better to know now than after a £400 mistake.

Pricing

One honest price. Parts at cost.

No callout fee. No hourly rate. No mark-up on parts — ever.

£29flat

One video diagnosis

  • A qualified appliance engineer, one-to-one
  • Around 20 minutes on a video call
  • A clear verbal report — what is wrong and what to do
  • Honest write-off advice if it's not worth fixing
  • Full refund if we can't diagnose it
Book for £29
£22flat

Parts sourcing service

Optional — added only if your diagnosis needs a part

  • We find the exact OEM part for your model
  • Sold at cost — we don't profit on parts
  • Shipped direct to your door
  • Or take the part number and source it yourself — your call
How parts sourcing works
Common faults

Recognise the problem? Start here.

A quick read on what's likely wrong — then book a call to know for certain.

Questions

The things people ask first.

What if you can't diagnose it over video?

Then you pay nothing. If our engineer can't reach a clear verdict on the call, you get a full refund — no quibble. We only want your money when we've genuinely helped.

Do I need to download an app?

No. You join the call by tapping a link on your phone — it opens straight in your browser. If you can make a video call, you can do this.

Which appliances do you cover?

Washing machines, washer-dryers, tumble dryers, dishwashers, electric ovens, hobs, fridges and freezers. For safety, we do not diagnose gas appliances remotely.

What happens if it needs a part?

If you'd like us to source it for you, that's our parts sourcing service — a flat £22 fee, and the part itself sold at cost. We find the exact OEM part for your model and ship it direct to your door. If you'd rather source it yourself, no problem — we'll give you the part number on the call and you can buy it wherever you like. We never profit on the part itself.

Can you actually fix it on the call?

Often, yes. A surprising number of faults are blockages or simple resets, and we will guide you through those there and then. If it needs more, you leave the call knowing exactly what and why.

Is £29 really all I pay?

For the diagnosis, yes — one clear price, no callout fee, no surprises. If your diagnosis needs a part, you can source it yourself with the part number we give you, or use our optional £22 parts sourcing service. The part itself is sold at cost either way.

Stop guessing. Get a straight answer.

Book a 20-minute video diagnosis for £29. Pick a time that suits you — no callout, no waiting in.

Book my diagnosis — £29

Full refund if we can't reach a diagnosis. No app to download.